Refund & Cancellation Policy

Every payment is made on Flouci's hosted, secure payment page and processed by Flouci. Your card details are entered on Flouci's page and never reach Dealton: we only receive the payment status, the amount and the payment reference.

You can cancel at any time from your dashboard (Seat & subscription → Manage subscription). There is no automatic renewal: cancelling simply means that no new period is started. Your listing stays live until the end of the period you already paid for, unless you cancel immediately.

When your subscription ends, the associated seat is released and becomes available to other professionals, and your profile is removed from the directory.

Refunds are provided by Flouci in accordance with its Refund Policy and with applicable consumer law. As a general rule, a period already paid is not refundable: cancelling prevents a new period from starting but does not refund the period you paid. Where the period could not be provided (for example a technical failure on our side), contact us and we will ask Flouci to issue the refund.

If you are a consumer, you may have a statutory right to withdraw from your purchase within 14 days and receive a full refund. This right does not apply where you consented to immediate access to the digital service and it has already been provided. Where this right applies, the refund is issued by Flouci to your original payment method.

Contact us at the email address shown at the bottom of this page and give us the payment reference (the payment id on your Flouci receipt). If the request is eligible, we ask Flouci to refund your original payment method, normally within 14 days of approval.

There is no automatic renewal: every period is paid by hand. If a card payment is declined, your listing stays live during a grace period of one month after the end of the period you paid for, and you receive a notification. Pay again with another card before the end of the grace period to keep your listing; if you do not, the subscription is cancelled and the seat is released.

For any questions about cancellation or refunds, contact us at the email address shown at the bottom of this page.